Frequently Asked Questions

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For information please visit the OFCOM website

https://www.ofcom.org.uk/tv-radio-and-on-demand/digital-radio/advertisements/

- Please fill out the carriage application form (available to download) via the link in the menu.

- Email completed form to info@dabbroadcast.com making sure you enter Radio service Name and name of multiplex you are applying for in the subject field. If the form is not completed correctly the form will automatically discarded.

- If and when your application is successful we will be in touch

- Once successful the carriage agreement will be sent for signature

- Once carriage agreement is signed, the technical form will need to be completed and any payments outstanding made

- Once all relevant documents and payments are received, we aim to onboard the service within 5 working days. Although we cannot guarantee a specific onboarding date, if you have a specific date in mind please let us know.

There is due process that needs to be followed (which may vary multiplex to multiplex). Carriage on a multiplex may take up to 15 days on average (subject to thresholds being met, all appropriate forms being signed / completed and payments made) Capacity available on the multiplex does not mean guaranteed carriage. 

We are unable to complete the form on your behalf. Please communicate with a responsible manager/ IT department in your organisation if you are unable to complete.  

A Service Identifier Data code is a unique code assigned to your station by Ofcom. As the multiplex operator we are able to request this from Ofcom on your behalf. 

Late payment charges are as per contract. Please ensure payment is made by the due date on the invoice to avoid late payment fees/charges.

The logo should be provided in high resolution 600x600pxl format. 

A logo is a design or symbol representing and making it easy for customers recognition of a company. The definition of a logo does not include contact information, however we will accept as a general rule, a website address and/or frequency details.

Please resubmit a new technical data form.

We are sorry to hear you are considering this. Please refer to the signed carriage agreement/ cancellation clause for the respective multiplex.